Terms of Service

1. The service

LeadRaider is a lead-generation service for business-to-business companies. We source prospect contact information matching the ideal customer profile (ICP) you provide, send AI-personalized cold emails to those prospects on your behalf from a dedicated outreach domain, classify replies, and draft suggested responses for your review.

We do not promise any specific number of replies, meetings, opportunities, or customers. Outbound results depend on factors outside our control, including your product, your ICP definition, market conditions, and the timing of outreach.

2. Subscription, billing, and cancellation

Our services are sold as monthly subscriptions billed in advance through Stripe. Pricing for each tier is shown on our website at the time of purchase. By starting a subscription, you authorize us to charge your payment method monthly until you cancel.

You may cancel your subscription at any time by emailing team@tryleadraider.com. Cancellations take effect at the end of your current billing period; we do not pro-rate partial months. Charges already processed are non-refundable except where required by applicable law or where we, in our sole discretion, choose to issue a refund.

We may change pricing for future billing periods. We will give you reasonable notice before any change applies to your subscription, and you may cancel before the change takes effect.

3. Setup period

The first approximately two weeks after you sign up are spent configuring your outreach infrastructure and warming your sending domain so that emails reach inboxes. Active outreach typically begins on Day 15. The setup period is part of the service you are paying for, not a delay in delivery.

4. Your responsibilities

You agree that:

• The product, business, and ICP information you provide is accurate and that you have the right to engage in commercial outreach to the audience you describe.
• You will not use the service to promote illegal products or services, to engage in fraud, or to send content that is harassing, deceptive, defamatory, or otherwise unlawful.
• You will comply with all laws applicable to your business and to cold outreach in your jurisdiction and the jurisdictions of your prospects, including without limitation the U.S. CAN-SPAM Act, Canada's CASL, the UK PECR, the EU GDPR and ePrivacy Directive, and any state-level analogues.
• You will review the draft replies we prepare and are responsible for the content of any reply you choose to send.

You are the data controller for the prospect data we process on your behalf. We act as a service provider / processor for that data and use it only to deliver the service to you.

5. Our responsibilities

We will use commercially reasonable efforts to:

• Configure and warm your outreach infrastructure during the setup period.
• Source prospect contacts that match the ICP you provide and send personalized outreach to them on your behalf.
• Include a working opt-out mechanism in every cold email so recipients can stop receiving messages.
• Classify replies and prepare draft responses for your review.

If outbound performance is below your expectations, we will work with you to adjust ICP targeting, opener copy, and sequence structure. The service is month-to-month so that you remain in control.

6. Acceptable use

You may not use the service to:

• Send messages to consumers (B2C). The service is for business-to-business outreach only.
• Send adult content, gambling promotions, securities or cryptocurrency solicitations, or messages on behalf of a business other than the one you signed up.
• Impersonate any person or organization or misrepresent your affiliation with any person or organization.
• Attempt to interfere with the operation of the service, reverse engineer it, or use it to build a competing product.

We may suspend or terminate your subscription, with or without notice, if we determine in good faith that you have violated this section or any other part of these Terms.

7. Intellectual property

The LeadRaider name, brand, website, software, and underlying processes are our property and are protected by intellectual property laws. We grant you a non-exclusive, non-transferable right to use the service during the term of your subscription. You retain ownership of the product, business, and ICP information you provide to us; you grant us a non-exclusive license to use that information solely to deliver the service to you.

8. Disclaimers

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will produce any specific business outcome. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.

9. Limitation of liability

To the maximum extent permitted by applicable law, in no event will LeadRaider, its affiliates, or its personnel be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, or goodwill, arising out of or related to the service or these Terms, even if we have been advised of the possibility of such damages. Our total aggregate liability arising out of or related to the service or these Terms will not exceed the amounts you paid to us for the service during the three months preceding the event giving rise to the liability.

10. Indemnification

You agree to defend, indemnify, and hold harmless LeadRaider, its affiliates, and its personnel from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the content of your outreach campaigns; (b) your violation of these Terms; (c) your violation of any law or third-party right, including any anti-spam, privacy, or intellectual property law; or (d) the accuracy of the product, business, or ICP information you provide.

11. Termination

You may cancel at any time as described in Section 2. We may suspend or terminate your subscription if you breach these Terms, if your payment method fails, or if we determine in good faith that continued service would expose us to legal or reputational risk. On termination, your right to use the service ends and we will stop sending outreach on your behalf as soon as practicable.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the website before the changes take effect. Your continued use of the service after the effective date of the updated Terms constitutes your acceptance of the changes.

13. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the service will be resolved exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts.

14. Contact

Questions about these Terms? Email team@tryleadraider.com.